FAQs
Ordering
Are your items in stock?
Are your items in stock?
Typically, the items we display are readily available for purchase; however, there is a small chance that a product may become sold out within minutes. Rest assured that if such an issue arises, we will contact you promptly to resolve the matter.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too!
You are welcome to call us 011 822 9735.
Monday-Friday, 8am-5pm
Shipping
Can I collect my order?
Can I collect my order?
We do not have a physical shop. Orders are shipped from various warehouses nationwide and delivered straight to you. It is not possible to collect your order.
How long will it take to receive my order?
How long will it take to receive my order?
Gauteng 1-3 working days, Other areas 3-5 days
Apple products and any devices requiring configuration - We will inform you regarding your specific order.
Please contact us if you have not received your order within these time frames and have not been notified of a delay.
Returns and Refunds
My device is malfunctioning, what do I do?
My device is malfunctioning, what do I do?
Please contact us as soon as possible with the device name, serial number and let us know what the issue is. We will assist you with the process.
Please also see additional information Warranty and repairs section of the Refund Policy.
How do I return a product?
How do I return a product?
Please contact us as soon as possible to arrange the return.
Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received. Items must have the original seal and still be in all the original packaging. Items must be unworn/unused, have any tags still attached. For more details, please see our refund policy.